phone: 1-888 883-1551
1. PURCHASE ORDER
When you place your order, please submit a Purchase Order. This is your set of instructions to us, including: shape, fragrance, quantity, colors, required date, your contact information and shipping instructions. For your convenience, we have an online order form (click HERE or use the link under CONTACT in the top menu). You may have your own company Purchase Order. Once the information is filled out, e-mail to info@PrintAroma.com.
2. ARTWORK SUBMISSION
Simply e-mail to art@PrintAroma.com or upload from the order page. We are PC based, work in CorelDraw and require a vector format file such as ai, eps or pdf. If you do not have the graphics in this format, we will format them for you. There is no charge for design services for our clients.
3. PROOF / PRODUCTION AUTHORIZATION
Within 24 hours of receiving your artwork and Purchase Order, we will e-mail a Proof / Production Authorization to you. The Proof contains your artwork laid out in the die shape requested and includes our interpretation of your instructions.
4. YOUR PROOF APPROVAL / PRODUCTION AUTHORIZATION
You will carefully review the graphics, text, spelling, pricing and lead time. If there are changes, we will do them as requested. Once approved, PLEASE sign the Proof and email or fax back to us. Your order will not be manufactured until we receive your permission to do so. Receipt of your signed proof is your authorization for Print Aroma, Inc. to put your order into production and is the point at which the lead time begins. Regular production is 12-14 business days. Rush service is available (3 – 5 business days in most cases) for a small fee.
If you have any questions please free to call. We’re here to help!
NOTE: We acknowledge receipt of all orders. If you do not hear from us or receive a proof within 24 hours please contact us via phone – we probably didn’t receive your Purchase order!